We’ve made some small updates to our Group Fitness policy to help more members access the classes they love.

These changes focus on cancellations and no-shows, making sure fewer spots go to waste and more people can enjoy our sessions.

What’s Changing?

📆 Transition period
The updates take effect today, but no penalties will be enforced until Monday 15 September 2025. This gives you time to understand and adjust to the new guidelines.

🚫 Cancellations
Can’t make it to class? Please cancel your booking at least 2 hours before the start time.
Most classes have waiting lists, so we would like to be able to give as much notice to others if a position in the class becomes available.

🔁 No-shows
If a member regularly misses booked classes without cancelling, their class booking access may be temporarily suspended. You’ll always receive warning and notice before any action is taken. If this occurs, your existing bookings will remain in place.

📞 Unexpected circumstances
We know life happens! If you need to cancel within 2 hours of a class, please call reception:

Box Hill: 03 9843 2900
Nunawading: 03 9878 4576

Supporting You with Better Communication

We’re also improving how we keep you in the loop:
✔️ Booking reminders for popular classes
✔️ Notifications if you miss a class without cancelling
✔️ Tips to help you manage bookings more easily

💡 The easiest way to stay on top of bookings? Use the Aqualink Leisure App.

• Book and cancel in just a few taps
• Set reminders so you never miss a class
• Check waiting lists instantly

👉 Read the full policy.

Thanks for helping us make every class count—we’re excited to see even more members enjoying their workouts together!