Accessibility and Inclusion

We are committed to ensuring that our facilities are accessible to everyone, providing an inclusive and welcoming environment for all members of our community.

Structural Accessibility Features

Step-free access to each centre (ramp access where steps are present)
Sliding doors
Lift access to Level 1 at Box Hill
Ramp access to all pools at Box Hill
Access changerooms (MLAK at AQBH)
Hoist access to all pools
Ambulant bathrooms and parking
Way finding signage throughout centres (with braille)
Guide/therapy dog tethering stations (in all Group Fitness studios and gyms)
Wide halls and floor areas to allow clear transit paths
Crutch/Cane Holders on each Ramp
Baby change tables

Operational Accessibility Features

Part of the Hidden Disabilities Sunflower Program - Sunflower lanyards and badges are available at reception at each centre. More about Aqualink's involvement in the the Hidden Disabilities Sunflower Program detailed below.
Communication Boards ( PDF 866.44KB) are available at all service areas throughout Aqualink to assist with clear communication between staff and visitors. (These visual aids can help support communication for people who are deaf or hard of hearing, non-English speakers, or anyone who prefers visual communication.)
Water wheelchairs available with weight capacity of 120kg
Guide and service dogs are welcome
Lap lane availability to show quieter times
Accessible gym equipment eg: arm cycle and adjustable cable machines
Dumbbells at an accessible height
Allfit Program, concessional prices and carers/companion card holder discounts.
Our staff are always available to read information for you

If you have any further needs before your visit, feel free to give us a call as staff may be able to assist.

FAQS

Companion and Carers Cards

Concessional Prices

We provide concessional prices on casual entries and membership fees for holders of accepted concession cards such as Seniors and Health Care card holders.

Concession prices for casual aquatic entry are outlined here.

Concession prices for casual gym entry and group fitness sessions are outlined here.

For information on concession membership prices, please feel free to contact our staff on the numbers listed below.

Aqualink Box Hill 03 9843 2900.

Aqualink Nunawading on 03 9878 4576.

MLAK Key

Our accessible changerooms at Box Hill use The Master Locksmiths Access Key (MLAK) system. This universal key system allows people with special needs access to public facilities.

Currently, if you wish to access these changerooms, you are required to notify a Lifeguard or Duty Manager to open them. This system ensures these change rooms are kept available for people with access needs.

If you are eligible, you can purchase your own MLAK key. This key will open all doors, toilets, playground equipment, and other facilities fitted with a lock that uses the special MLAK cylinder.

How to apply for a MLAK Key

Visit https://masterlocksmiths.com.au/mlak/

Victorian Companion Card holders can get a free MLAK key – learn more here

Interpreter Services

Telephone Interpreter Service

Communicate with Council in a language other than English by calling our Telephone Interpreter Service (TIS) and requesting to be connected to Whitehorse City Council
TIS: 131 450

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call Council through the National Relay Service:
Voice calls: 133 677
Speak and listen: 1300 555 727
SMS relay: 0423 677 767
Internet relay: www.relayservice.gov.au

Getting to Our Facilities

Aqualink Box Hill

Located at Surrey Drive, Box Hill See Google Maps reference Aqualink Box Hill

Train: The closest train station is Box Hill Station. View map
Bus: The nearest bus stop is Combarton Street (903 bus). View map
Tram: The 109 tram will take you to Box Hill Central (Stop 58). Aqualink Box Hill is a 17 minute walk from the tram stop. View map

Aqualink Nunawading

Located at Fraser Place, Forest Hill. See Google Maps reference Aqualink Nunawading

Train: The closest train station is Nunawading Station. View map
Bus: The nearest bus stop is the Husband Rd/Springvale Rd stop (902 bus) View Map

For further information on how to get to the Aqualink Centres please visit Public Transport Victoria

Hidden Disabilities Sunflower Program

Aqualink proudly participate in the Hidden Disabilities Sunflower Lanyard Program.

This means that those with a hidden disability can wear a Sunflower lanyard or badge to make their disability visible to those around them while at Aqualink centres.

In addition to making the Sunflower lanyards and badges available to members with a hidden disability, we’re training our staff to identify the Hidden Disabilities Sunflower, gain a deeper understanding of hidden disabilities and learn how to approach and support customers with a hidden disability.

Find out more about the Sunflower at www.hiddendisabilitiesshop.com.au

Allfit Program

Learn More

You are here

Accessibility and Inclusion

Structural Accessibility Features

Operational Accessibility Features

FAQS

Allfit Program